MSS Service Delivery Lead

MSS Service Delivery Lead

Location: London

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

Accenture Security helps organizations prepare, protect, detect, respond and recover along all points of the security lifecycle, from Strategy and Risk, Digital Identity, Application Security, Cyber Defence and Cloud Security to Managed Security Services solutions.

Accenture Products informs and impacts the way people live. We power positive change for clients in Consumer Goods & Services, Industrial, Life Sciences, Retail and Travel, ensuring they stay relevant while fulfilling their shared purpose.

Youll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our global team, youll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

Work with some of the world’s largest companies across some of their most complex security challenges and decisions in the continually evolving technology landscape, with continually changing regulatory and compliance requirements, changing threat landscape and increased attack surface.

Be part of a collaborative team that applies the latest thinking, research, analytics, and methodologies to help transform both Accenture and client’s businesses to make a real difference. Provide industry leading managed security services for our clients across the globe.

As an MSS Service Delivery Lead you will:

Responsible for the delivery of multiple security service to our customers including Security Operations Centre Services delivered from offshore, onshore and nearshore locations.

The best candidates have a proven track record of delivering high quality and efficient security service as a technical individual contributor and possess a clear passion for the security industry. Applicants should have experience in cyber security or related disciplines, in a supervisory or lead , and be looking for their next career move into managing multiple security service delivery contracts.

The MSS Service Delivery Lead is responsible for the contract delivery as directed by the Senior Contract Manager, achieving great service delivery, compliance and operational efficiency through best practice, innovation, strong people management and positive client engagement. The Security Service Delivery Associate Manager will develop and lead the teams to exceed expectations at an operational level, by ensuring a high and consistent service is delivered by providing innovative added value solutions and maintaining strong relationships at all levels. The position holder will enjoy leading from the front and drive performance through multiple teams in addition to being hands on with the ability to inspire others.

• Ultimate responsibility for ensuring that all customers receive an exceptional level of security service and demonstration of customer security value from Accenture.
• Responsible for management of a team of Security Analysts of varying levels within a 24/7/365 SOC, as part of the wider SOC & Security Services.
• Operating as the highest level of escalation and resolution for customer security service issues, both technical and non-technical
• Process ownership in the area of security service delivery – Definition, implementation, execution, review and continual improvement
• Partnering, building relationships, and collaborating with internal teams across the business to deliver on the objectives of the SOC & Security Services department
• Be a figure of technical seniority in the work and provide mentoring, training and guidance on skills development to reports and less experienced team members

We are looking for experience in the following skills:

• Willingness to learn new skills and proactively drive self-education
• Excellent verbal and written communication skills
• Work well with a team across multiple locations and time zones
• Ability to work under pressure to aggressive deadlines and demonstrate flexibility
• Experience in a customer facing role, including supervision and leadership
• Experience mentoring, supervising, or leading security analysts or IT professionals
• Understanding & familiarity with networking concepts & protocols
• Understanding & familiarity of Operating System fundamentals
• Understanding & experience with fundamental cyber security concepts, such as types of cyber-attacks and why attackers perform them
• Working with SIEM and other security detection & prevention technologies (e.g. firewalls, IDS, PM, VM) as part of implementing and operating a security program

Set yourself apart:

• A background in technical IT roles such as IT architecture, development or operations, with a clear and abiding interest in information security.
• The applicant must demonstrate competence in one of the following sub-domains (Data security, SecOps/DevSecOps, API security, Enterprise application security and Secure application security).
• Security Certifications and understanding of current industry best practices are highly desirable.
• Offers advice and practical assistance on information security challenges throughout the organisation.
• Manages project delivery and provides thought leadership to our clients.
• Experience in mentoring and developing skills in team members
• As there is potential to work with UK Government clients, the individual must be a UK National with ability to get the required security clearance

What’s In It For You

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications: 31/08/2024

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.