Digital Customer Journey Production Executive

Are you passionate about creating seamless digital experiences?

Do you thrive on optimising email and SMS campaigns to engage audiences effectively?

If so, we have an exciting opportunity for you!

About the role

As our Digital Customer Journey Production (DCJP) Executive, youll play a pivotal role in shaping and enhancing British Heart Foundations (BHF) digital end-to-end journeys, with a specific focus on email and SMS channels. Collaborating closely with colleagues across the DCJP team, youll create personalised, high-quality campaigns that engage our audience and drive positive impact.

Key Responsibilities include:

• Collaborating closely with DCJP colleagues to design, implement, and optimise high-quality, personalised email and SMS campaigns/journeys.
• Championing email marketing initiatives, ensuring alignment with BHF brand and industry best practices.
• Adopting a data-driven approach, regularly reporting on campaign performance and translating insights into actionable improvements.
• Fostering cross-functional collaboration to ensure efficiency and campaign effectiveness.
• Providing guidance on industry trends, standards, best practices, and legislation related to email marketing.

Working arrangements

This is a fixed term contract for 6 months.

This is a blended role, where your work will be dual located between your home and our London office.

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

You’ll have a passion for digital communications, with a proven track record in implementing email and SMS campaigns, as well as crafting end-to-end customer journeys. You’ll have experience with an Email Service Provider , familiarity with Dotdigital is advantage.

To excel in this role, youll have:

• Exceptional communication skills, a knack for copy writing, coupled with a keen eye for both copy and design, ensuring high attention to detail.
• An analytical thinker with robust understanding of GDPR and principles of data compliance, able to evaluate results and communicate them meaningfully.
• Proven experience in project management, handling a variety of stakeholders and teams, both internal and external, while consistently exceeding objectives.
• An organised approach to workload management, adept at juggling multiple campaigns and deadlines.
• Strong relationship management and consulting skills, fostering a positive rapport with people at all levels, and an ability to navigate complex teams.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.


Interview process

Please note interviews may be held during the advertising period. Interviews will be held over MS Teams.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.