Inquiries Administrator

Grade E - £24,244 (National Framework) or £29,646 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £553 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Location: We can offer home-based working or office-based working

Closing date: Wednesday 17th July 2024 at 11.59pm

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Your Supporting Statement should also cover the following:

• A short example of a time when you’ve had to manage your workload, with conflicting priorities, to meet a tight deadline.
• You should also ensure that you demonstrate within your supporting statement, examples which reflect skills and experience needed in this role.

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

You will provide administrative support to the Inquiries and Investigations team to efficiently deliver CQC’s response to inquiries and investigations. You will work within a multidisciplinary team, alongside numerous Inquiries Advisors, Lawyers, Analysts, and paralegals. There is one position for an Inquiries Administrator and you will be interacting with a range of specialists within the Legal Directorate and across the organisation.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring…

As a key member of the Inquiries & Investigations team, you will provide administrative support to the team as they work on and respond to inquiries and investigations.

This is an interesting and varied role, requiring excellent organisational skills with experience in managing competing priorities and working to tight deadlines. You will have experience of independent research and report writing.

This role requires an eye for detail, ensuring accuracy and attention to detail in everything we do.

You will ideally come from a legal background however if you have at least 2 years’ experience in a professional environment then we would love to hear from you.

For further information on the role, please refer to the full job description linked below:

Inquiries Administrator JD

For an informal discussion or further information on the role, please contact Joanne Flanagan, Senior Advisor to the Director of Governance & Legal Services at joanne.flanagan@cqc.org.uk

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can