Library Assistant

Do you have experience of working in a customer service environment with strong communication skills? Are you looking for a permanent part time role? Are you flexible and happy to work on a four-week roster including late shifts and weekends? If yes, Signature Recruitment is looking for a Library Assistant to join our client, a Higher Education establishment in London.

This role is all about teamwork and providing exceptional service within a dynamic library environment. Youll start your day with a positive attitude, ready to collaborate with colleagues in delivering top-notch customer service. While library experience is a plus, strong IT skills and a willingness to learn new systems are essential. Youll be confident using MS Office Suite and adept at picking up library-specific software. The role requires a high level of professionalism and the ability to handle challenging situations with grace.

Library Assistant Key Responsibilities:

• Ensure the library is organised and inviting by clearing, tidying, sorting, shelving, and re-shelving materials.
• Provide excellent service at all service points, answering user queries in person or remotely, and directing them to appropriate resources.
• Log overdue books and process memberships and inter-library loans and document delivery requests.
• Contribute to digitisation projects and participate in collection management tasks.
• Participate in library tours, inductions, and general user education sessions.
• Compile statistics, generate reports, and update the library catalogue.

Library Assistant Key Skills:

• Provide a high level of customer service to all customers, generally students, and able to deal, on occasions, with challenging customers in a polite, firm but fair manner.
• A demonstrable ability to use and adapt the use of digital devices applications and services. Good organisational skills with strong attention to detail when filing books.
• Effective planning, organisational and prioritising skills. Confident in the ability to respond to changing pressures and requirements.
• Fit and healthy to comfortably deal with the manual nature of the role.

This prestigious library boasts a collection of over 1.3 million volumes, with a particular focus on Asia, Africa, and the Middle East. The library offers a wealth of resources, both physical and online, to support research and learning. attracting scholars and students from across the globe.

This is a fantastic opportunity for someone who thrives in a collaborative environment, enjoys helping others, and possesses a strong work ethic. If youre a team player with a knack for technology and a dedication to exceptional service and are comfortable with the manual aspects and shift patterns of this role, we encourage you to apply!

While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion, but we will keep your details for potential future opportunities.

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. P9734

Job Type: Part-time

Pay: £27,200.00 per year

Work Location: In person