Food & Beverage Team Member

Job Summary

To prepare Food Beverage areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.

Scope/Business Context

• A Full-Time position based at The Forest of Arden Hotel.

Candidate Profile

Experience:

• Previous experience of food service in a similar style of operation preferred but not essential.

Skills and Knowledge:

• Strong Communication skills (verbal, listening, writing).
• Innovative.
• Pro-active and reliable.
• Able to work alone and within a team.
• Flexible hours in line with business needs.
• Must be well presented and have excellent personal hygiene.

Education or Certification:

• Basic Food Hygiene Certified

Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

• Ensure that you have full product knowledge of all menu items and their service to ensure customer satisfaction.
• To maintain a high standard of service within food and beverage/conference events at all times as laid down within the company service standards.
• To promote sales and achieve maximum sales potential for both food and beverages.
• Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
• Deal with customer queries and try to resolve immediately. Making full use of the Guest Satisfaction Procedures.
• To communicate with others in the department to ensure excellent customer relations.
• To ensure that service to guests is of a prompt and efficient manner in line with company standards.
• To play an active part in company training and the culture of the company.
• To adhere to the company Uniform Standards at all times.
• Follow all Health and Safety Procedures.
• All company policies on Cash, Key and all Controls are adhered to and followed consistently.

Other

• Performs other related task as assigned by Management.
• Complies with The Forest of Arden Hotel policies and procedures.
• Working hours as required to do your job but normally not less than your contracted hours.

Benefits

• Perkbox - Variety of retail discounts
• Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks
• Discount with our sister hotel Dalmahoy Hotel
• Use of the leisure facilities including discounted rates for family
• Free meals and hot drinks provided on shift
• Free Shuttle bus service from nearby accessible locations

Stay,Golf, Dine and Relax. An idyllic Hotel, Country Club and Spa set in acres of beautiful West-Midland woodland and recognised as one of the premier golf destinations in the UK.