Programme Officer

Job id: 089185. Salary: £32,979 - £36,396 per annum, including London Weighting Allowance.

Posted: 08 May 2024. Closing date: 29 May 2024.

Business unit: The Dickson Poon School of Law. Department: Law School.

Contact details: Hilary Batty. hilary.3.batty@kcl.ac.uk

Location: Strand Campus. Category: Professional & Support Services.

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About us

The Dickson Poon School of Law, Kings College London, is one of the oldest law schools in England and is recognised globally as one of the best law schools in the world.

We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.

King’s College provides competitive salaries, excellent pensions and generous leave allowances. Find out more at www.kcl.ac.uk/hr/staffbenefits/index

About the role

The Programme Officer acts as the first point of contact for queries from students and academic staff within the School of Law. They must carry out detailed and accurate work that supports the delivery of our taught programmes and enables student lifecycle activities to run smoothly. With support to develop a working knowledge of regulations and processes, the Programme Officer is responsible for ensuring that our service to students and staff is seamless and effective.

King’s College operates a hybrid working policy and more details of this will be made available at interview.

There are two posts available – one in the undergraduate programmes team and one in the postgraduate taught programmes team.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent organisational and time management skills

2. Ability to work independently and take initiative

3. Ability to work as part of a team and relate to a broad range of stakeholders in a professional and assured manner

4. Excellent written and oral communication skills, including the ability to draft documents and correspondence

5. Strong numeracy skills and the ability to analyse complex data

6. Excellent working knowledge of Microsoft Office (including Excel) and the ability to quickly learn new systems

7. Excellent attention to detail and the ability to maintain a high level of accuracy at all times

8. Understanding of good customer service, and ability deliver this to a high standard

Desirable criteria

1. Degree level or equivalent qualification

2. Experience of working as an administrator in higher education

3. Experience of working in a customer-facing environment

4. Experience of using virtual learning environments and website content management systems

5. Experience of using student records systems (such as SITS)

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “