Customer Support Associate

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities:
Deliver outstanding technical support to clients using Hank, our BMS, and HVAC systems.
Respond promptly to client inquiries, assess issues, and provide effective solutions.
Troubleshoot and diagnose problems related to BMS and HVAC equipment.
Collaborate with cross-functional teams to ensure timely issue resolution and client satisfaction.
Document support inquiries, resolutions, and maintain a knowledge base for future reference.
Assist in testing and implementing software upgrades and enhancements for continuous improvement.
Provide technical training and guidance to clients on Hank and BMS systems.
Stay updated on industry trends and share insights with the team.

Requirements:
Bachelors degree in a related technical discipline.
Minimum 2 years of experience working with BMS and HVAC equipment.
Strong troubleshooting and problem-solving abilities for resolving technical issues.
Exceptional communication skills, both written and verbal.
Self-motivated and comfortable working independently in a remote environment.
Proficiency in MS Office and ticketing systems.
Flexibility to participate in occasional after-hours support.
Working knowledge of basic HVAC equipment design and Sequences of Operation (SOO).
Customer service experience in a client-facing role.
Highly organized with the ability to thrive in a fast-paced environment.
Fluent in English (reading, writing, speaking).
Availability to collaborate effectively within a remote team.

Nice to have:
Certification or additional training in BMS or HVAC systems.
Familiarity with remote access tools and software.
Additional language proficiency.
Energy efficiency knowledge in HVAC systems.
Fluent in French (reading, writing, speaking)
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.