Helpdesk Administrator

Helpdesk Administrator

Salary: £28,000

Location: Central London - SW1A

Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Central London.

Responsibilities to include but not limited to:

• Monitoring the Facilities Helpdesk email and logging jobs;

• Actively monitoring open jobs including chasing engineers for updates and allocating jobs to engineers;

• Raising purchasing orders for engineers and other team members as required;

• Allocating PPM tasks to engineers;

• Scanning compliance documentation (in-house and sub-contractor);

• Reviewing documentation and raising any issues to either the Technical Site Managers or Contractor Compliance Manager;

• Monitoring up and coming inspections and co-ordinating dates with sub-contractors and Technical site Managers;

• Following up with sub-contractors paperwork/certificates in relation to completed inspections;

• Raising remedial actions following inspections;

• Assisting the Technical site Managers with the raising of quotes as required;

• Logging monthly overtime for approval by the Account Director;

• Assessing completeness and appropriateness of sub-contractor RAMS

• Supervising sub-contractors ensuring all H&S rules are adhered to

• Completing spot audits on sub-contractors to ensure they are working with site rules

• Completing spot audits on the Pareto engineers to ensure they are working to site rules

• Completing regular audits on Pareto engineer risk assessments for completeness

• Monitoring and ensuring engineer training records are up to date

Key Requirements:

• Previous administrative experience desirable

• Previous helpdesk experience is desirable

• Previous experience overseeing contractors required

• Demonstrate strong administration skills

• Strong IT skills including Microsoft Office

• Excellent telephone and email manner, with solid communication and interpersonal skills

• Attention to detail