Receptionist

Our Office Experience team is crucial in delivering the best office experience for both our guests and employees, and as one of our TWC Receptionist, it’s your role to support. To do this you’ll provide excellent customer service to all of our staff, guests and customers who visit the Head Office.

As part of your day-to-day duties you will be required to greet visitors, receive deliveries, and answer all calls ensuring that you are dealing with any issues in a timely and effective manner. You’ll also work on day-to-day administration task, deal with any ad hoc duties, and prepare the office for opening every day.

• You’ll liaise with colleagues at all levels in all departments as needed to maximise operational efficiency of reception
• Work with our visual merchandising team to ensure high presentation standards of reception. As well as ensuring the areas are kept safe, clear, and tidy at all times
• You’ll be greeting all visitors in a polite and professional manner and issuing them with a valid access card and ensuring they sign in and out
• Welcoming all new starters in a friendly and approachable style and issue them with temporary access cards – which includes taking their photograph
• You’ll be screening and redirecting as appropriate, all incoming calls, and emails into the office and reception inbox
• Issuing and maintaining all access cards and the system which issues them
• You’ll arranging refreshments for guest and meetings, ensuring requests are provided in a timely manner
• You’ll be an appointed first aider and fire marshal and act as back up for the Office Experience Administrator
• To own the courier (UK and International) and taxi booking process
• You’re responsible for ordering employee flowers
• You will also support the Office Experience Coordinator with other ad hoc orders where needed
• You’ll liaise with the housekeeping staff, ensuring issues are reported to the housekeepers quickly and our office is kept clean
• Escalating any feedback or concerns with Health and Safety, maintenance, and facilities directly to Office Experience Coordinator
• Book all site deliveries and guests onto the building portal
• Maintain a good working relationship with the building’s security, management and loading bay.
• Run daily security reports
• Securely opening the office daily, and ensuring all office opening tasks are completed
• Any other ad-hoc duties request by your manager.

• Intermediate to advanced level of Microsoft Word, Excel, PowerPoint and Outlook
• Excellent written and verbal communication skills
• Detail oriented and highly organised
• Previous experience in a reception or customer-facing role

• You have passion for people and working with others.
• You’re resourceful and well organised.
• You’re imaginative and a problem solver.
• You’re dedicated to ensuring that everyone who walks through our front doors has a fantastic experience.
• You have a positive and enthusiastic attitude and can work with everyone.
• You’ll also have a keen eye for detail – with excellent spelling, grammar and punctuation.

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 23 days rising to 25 with length of service
• Holiday Buy – opportunity to buy up to 5 days holiday
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility)
• Perkplace Benefits Platform – offering a variety of discounts across well-being and lifestyle
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – We offer structured support from our own in-house Learning and Development Hub
• Life Assurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• 5 days office based
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

Wed love you to join us on our journey.

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.