Retail Host

Come and be part of the fairy tale!

Are you full of cheeky charm and looking for your next adventure? Then come and join our Shrek-ceptional team and get ready for some real feel good fun! Step into and star in your very own fairy tale next to Shrek, Donkey and their DreamWorks pals. This role will also support in London Dungeons, so you will get the best of both worlds!

We are currently recruiting for a Retail Host to provide a friendly, courteous, efficient and helpful service to the public at all times. In this role you will actively maximise visitor spends throughout the year to meet budgeted targets through product knowledge and effective up selling. To ensure all public areas are well stocked and point of sale areas are ready for the attraction opening and that they are maintained and kept in a clean and tidy manner throughout the day.

This is a seasonal contract to help during our summer peak and due to the nature of our business we need flexible availability, someone who can work week days as well as weekends and bank holidays on a roster basis.

• Strong customer focus & a reliable team player
• Confidence; including being able to proactively approach hundreds of guests each day whilst on the shop floor
• Upselling experience
• Demonstrable experience of working to a high standard in a pressurised environment ideally within the retail, hospitality or the entertainments industry is preferable
• To show initiative and pro-actively assist colleagues whenever needed
• To take a proactive approach to Health & Safety ensuring all policies and procedures are adhered to, in order to ensure a safe working environment
• To deliver a service that goes beyond our set KPI targets and to take pride in giving truly memorable experiences to our guests

Please note that there will be the responsibility of handling alcohol on certain days so applicants need to be 18 or over.

• We offer an hourly rate paid fortnightly
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that well always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Gatewayuk.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.