Customer Service Officer

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Customer Service team make a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

London is calling... YOU... to join #TeamEMR at St Pancras Station!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Were currently recruiting for Customer Service Officers for future positions in London St Pancras.

The role will cover shifts that could start as early as 5.00am and ends around 12.30am

You will also receive 10% unsocial allowance and £2,522.56 London allowance per annum.

As a Customer Service Officer, you will:

• Dispatch trains in a safe and timely manner
• Provide customers with advice and guidance
• Support with security searches at the station
• Be pro-active and visible to customers at all times
• Assist customers boarding and leaving trains as required

You will be required to work shifts, including some evenings and weekends and youll be paid a shift allowance on top of your basic salary.

All of the safety critical training will be provided. Offers to successful candidates are therefore subject to satisfactory completion of a safety critical medical assessment, including drugs and alcohol screening and colour vision testing.

Not only will you be in line to join a fantastic team at London St Pancras station, you will also enjoy a wide range of benefits:

• Free travel on the East Midlands Railway network.
• Discounted travel (up to 75% off across the rail network and other train operating companies)
• Friends and Family discounted tickets
• Defined benefit railway pension scheme
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

This all sound great! What are the next steps?

Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

If you successfully pass all stages of the recruitment process, you will be placed into our talent pool, for a maximum time of 12 months. Once you have a place in the pool, you wont need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.