Personal Assistant

A bit about us...
Ask people where Nando’s comes from and you’ll get a different answer every time. Portugal? Mexico? The UK? Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way.

It was 1987 and Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Then another. And then another. Fast forward five years and Nando’s landed in the UK. Now, with over 460 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.

We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi – because it’s the people that make the chicken.

Inspired by our Southern African heritage, we know and value the richness diversity brings. So were committed to creating an inclusive and respectful culture for all. We’ve even been recognised as one of the industry leaders by the Financial Times.

We are now looking to hire three experienced Personal Assistants for three members of our Leadership Team (aka LT) - our Property Director, Operations Director and our Chief Finance Officer.

The role of the Personal Assistant provides dedicated support to the LT member, as well as wider support to their team. This role is at the heart of the business. Working alongside the LT member, this role involves managing schedules, coordinating meetings, managing correspondence, and assisting with a variety of administrative tasks as required.

Key Responsibilities & Expectations:

• Diary Management: day to day diary management for the LT member and ensure that meetings are prioritised according to business need, scheduling meetings and travel arrangements
• Meeting Coordination: Coordinate and organise meetings, including scheduling, preparing agendas, booking venues, and arranging necessary materials or equipment. Take minutes during meetings and distribute them to relevant parties afterward
• Key Business Meetings – support the meeting owner through the effective pro-active management of the meeting, outlining the agenda, meeting minutes and following up on actions
• Primary Contact for internal and external stakeholders, effectively representing the LT member and maintaining professional communication on their behalf
• Communication: communicating on behalf of the LT member both internally and externally through the day-to-day management of their inbox (where required)
• Administrative Support: Provide general administrative support to the functional leadership team, such as managing functional events, diarising meetings and handling other ad-hoc tasks as needed
• Relationships: develop strong, trusting relationships with senior teams and other key stakeholders such as PAs, senior leadership teams, UK&I LT, group & global colleagues
• Confidentiality & Discretion: manage all sensitive and confidential information with the utmost discretion and confidentiality
• Collaboration: Collaborate with the EA to the CEO and other PAs creating a culture of collaboration and continuous improvement. Part of a wider PA community which enables seamless communication and coordination across the Leadership Team, CS, Ops and Group where required

Hot skills...

• A minimum of 3 years’ experience in a similar role
• Detail oriented, resourceful and thrive in a fast paced environment
• Has high attention to detail and expert organisational skills
• Excellent written and verbal communication skills
• Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel, Outlook, Teams
• Working with discretion and maintaining confidentiality
• Able to manage own time and operate without close supervision
• Able to adapt quickly to change and thrive under pressure
• Professionalism and flexibility

Extra Hot benefits...

• Company bonus

• 25 days holiday + bank holidays

• Free Nando’s when youre working (and 40% discount when youre not)

• Annual team trips, AKA a free holiday

• Perkbox membership and access to great discounts

• Four-week sabbatical every five years you’ve been with us

• Private healthcare