Telephone Answering Specialist (Fully Remote)

Are you a cheery, energetic person who ‘enjoys a natter’ and would flourish in a working environment where your hard work and efforts are recognised, rewarded and valued? If so, we have an exciting career opportunity for you here at Bizik, where we see ourselves as an equal opportunity employer, who supports diversity and inclusion within the workplace, and ensure our people are at the centre of what we do.

Bizik is a team fronted by the same leaders who founded 1st Formations and built them into the UK’s leading company formation agent, which is a business that has helped form over 1 million companies and supported thousands more with their business growth.

Our goal:

Our goal is to become the market leader in servicing outsourced calls, live chat and more by providing ‘best in class’ conversations on behalf of all businesses regardless of size, industry & type. We have a proven track record of delivering exceptional service for over 20 years, with customer centricity being at the heart of our core business values.

The role:

Your life at Bizik will begin a training program, where we dedicate time to you on how to use our bespoke internal systems and support you on how to handle the variety of enquiries and interactions that you will be presented with across a range of business sectors such as Legal, Technological & Automotive. You will then soon become an integral part of the customer-facing team by acting as a point of contact for our clients’ callers, proactively answering their queries and accurately relaying messages within our system.

About you:

Although we absolutely welcome call taking experience, it is not necessarily required! As an individual you will need to have the ability to effectively deal with the high demand of calls, which at times can feel quite challenging, as well as the resilience and composure to display the needed compassion and empathy the call may entail. One thing is for certain though, providing assistance for a variety of customers across a wide range of industries does mean each day will bring its own exciting & unique challenges!

You will also require:

• A confident telephone manner with good interpersonal skills
• Deliver excellent customer service through active listening & relaying accurate messages
• The ability to work in a fast-paced environment
• Good computer and data entry skills [don’t worry, nothing too ‘tech savvy’]

What you’ll receive:

• Permanent contract
• Starting salary £23,950, rising to £24,450 after 6 months in the role
• 25 days holiday, plus 8 bank holidays
• Option to purchase up to 5 extra holiday days per year
• IT equipment provided in order to effectively work away from the office
• Mental health support, via our Employee Assistance Programme, with access to our 24/7 and face-to-face counselling support
• Employee loyalty schemes, including 2 days of additional holiday and private medical insurance for you and your family after 3 years’ of service
• 14 weeks maternity leave pay, 2 weeks paternity leave pay
• Annual cost of living salary increase & pension contribution
• Oh, and not to forget… we do love a party as well!

Working hours: 8.30am to 5pm or 9am to 5.30pm (Monday-Friday), which maybe subject to change in the future based on business requirements.

Job Type: Full-time

Pay: £23,950.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• What is your notice period/availability to start a new job?

Education:

• A-Level or equivalent (required)

Experience:

• Virtual Reception/Switchboard: 4 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Reference ID: VR220623AS