Rehousing Apprentice

A Medway Council Apprenticeship will give you the opportunity to earn a salary and gain a qualification whilst gathering invaluable workplace skills and experience.

We have an exciting opportunity for two Apprentice roles within the Rehousing Team, assisting homeless households into temporary accommodation and assessing applications for social housing. We are looking for motivated, enthusiastic individuals with a willingness to learn. You will be given on the job training, along with your Apprenticeship course and additional training specific to the service area. The role will involve dealing with customers and partners on a regular basis to assist customers with their housing circumstances. You will need to be well organised with excellent communication and IT skills and a positive attitude.

The post is varied and will involve dealing with customers over the telephone to assist with rent, temporary accommodation or social housing queries.

You do not require previous experience in housing as you will be provided with the required training. You will however need to have excellent communication skills and experience of dealing with customers. If you would like a rewarding role with great development opportunities this is the Apprenticeship for you.

For Level 3 Apprentices - The Business Administrator Apprenticeship is a two year programme incorporating real work experience and learning, to gain the knowledge and development of skills and behaviours to successfully complete the programme. This apprenticeship involves approximately 18 months on the job development, followed by an end point assessment consisting of a knowledge test, a presentation on the project completed; and a discussion on the portfolio of learning and development produced during the apprenticeship. A grading of either Pass or Distinction is achievable.

Applicants must be able to demonstrate all essential requirements as listed in the job profile.

As an Apprentice with Medway Council, you will be a valued member of our Apprenticeship Academy. We will encourage and support you to realise your potential. You will have the opportunity to learn from colleagues who are experts in their field and gain insights that can only come from real world experience.

We will support you every step of the way for you to succeed in your apprenticeship and help you to become the best version of yourself.

An openness to review and reflect on your performance and progress is important as well as the willingness to accept feedback that will help you to develop and grow in this role.

Medway Council’s Apprenticeship Academy extends to all our Apprentices a guarantee that their apprenticeship qualifications will be regularly monitored and quality assured with the respective training providers.

In return we offer you:

• 23 days paid annual leave
• Generous local government pension
• Access to wider training and development qualifications
• Flexible working scheme
• Free NUS Apprentice Extra Card- student discounts at 100’s of retailers
• Student rates for Medway Council Leisure Centres
• Student rates for Medway Council Libraries plus free e-books
• Discounted Arriva bus travel

Important Information

Interviews are likely to be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, if your application is successfully shortlisted.

If you would like to have an informal discussion with the recruiting manager call either Marie Booker 01634 333104 or Eleanor Harvey on 01634 334286.

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

We reserve the right to close this vacancy at any time prior to the closing date.

Please be advised that we only accept online applications submitted through JobsGoPublic ATS

If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.

All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.