Baggage Agent Service, United Kingdom LHR

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

You will be responsible for the reconciliation, loading and unloading of customer baggage in a state-of-the-art baggage facility. The role also entails the safe transportation of customers’ baggage to and from the aircraft parking area. There is an expectation that you will have a general understanding of working in an airside and security restricted zone and at all times they will behave in a responsible manner in a busy, complicated and at times a noisy working environment. On a day-to-day basis, you will take instruction from the baggage Crew Chiefs. The position is shift work based, including weekends and Bank Holidays.

• Provide a consistently high quality baggage handling service
• Use a hand held security device to reconcile and load baggage into containers may be required
• Use a hand held device to re-flight baggage
• Drive specialized equipment to transport the baggage containers to and from the aircraft
• Work closely with and take instructions from the Baggage Crew Chiefs responsible for that work area
• Conduct any relevant administrative duties
• Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
• Promote any and all American Airlines products and services to our customers
• Complete all compulsory training by given deadlines (e.g. SAI and DG)
• Promote safe working practices all times
• Carry out any other reasonable duties consistent with the post

Minimum Qualifications- Education & Prior Job Experience

• Be physically fit and able to walk long distances over the course of a regular shift
• Be able to continually lifting baggage weighing up to 23kg over the course of a regular shift
• For baggage weighing over 32kg, you will work as a team to lift it safely
• Be able to work as part of a small team
• Be able to work effectively with minimum supervision
• Be willing to work in a shift environment (including weekends and Bank Holidays)
• Be wiling to work a 5 and 2 fixed roster
• Have the ability to communicate both written and verbally to a high standard
• Hold a valid UK/EU driving license and be willing and able to pass the HAL driving test
• Have a well groomed appearance & adhere to the uniform standards at all times
• Be reliable and punctual
• Comply with all American Airlines policies and procedures
• Be able to obtain a valid Heathrow airside security pass
• Hold a valid BAA airside pass, or have the ability to hold one
• Completed GSAT & BSAT training
• Be willing and able to successfully complete all relevant training

Preferred Qualifications- Education & Prior Job Experience

• Previous experience of working for an airline
• Basic computer skills (Word, Excel, PowerPoint, Outlook)

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.