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Customer Experience Lead

Currys | Hybrid work in London | GB

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Currys with the position of Customer Experience Lead - Currys which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Lead - Currys below matches your qualifications. Good Luck: D

As the Customer Experience Lead, you'll work to understand how our customers think and behave to deliver the best experience possible....

DESCRIPTION

Customer Experience Lead


Currys London Campus at Waterloo (LHO004)

Permanent

Full Time

Grade 3


As the Customer Experience Lead, youll work to understand how our customers think and behave to deliver the best experience possible. Youll map customer journeys end to end, identify pain points, write comms and implement new initiatives to improve the overall customer experience.


We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 1.6 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers.

As part of this role, you’ll be responsible for:
  • Supporting the Customer Experience Manager to deliver the customer experience strategy.
  • Writing customer facing copy and content for the various touch points – SMS, emails, website
  • Using insight from data sources such as NPS surveys, Trustpilot, Google Reviews, and social media to understand what’s working for customers and the pain points.
  • Working closely with teams from across the business to understand customer issues and opportunities to improve the overall experience.
  • Supporting completing quarterly plans and reports that cover customer experience metrics and initiatives
  • Developing and maintaining customer journeys and use them to identify pain-points
You will need:
  • To be Customer obsessed
  • Have excellent written communications skills
  • Experience with any of the following: customer experience (design and/or delivery), CRM, innovation, customer proposition development, content creation
  • Ability to use customer insights, feedback, and data to make the right decisions for customers
  • Experience documenting customer journeys
  • Please note that this is not a customer services position

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
  • Hybrid working; arrangements will depend on your role and business requirements.
  • You could be working from your primary Currys Campus, meeting and collaborating at a Currys regional workspace or working from home.
  • Private medical insurance (dependant on grade)
  • Competitive pension scheme
  • Access to company bonus scheme
  • Life Assurance
  • Staff discounts and offers


Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented iD Mobile team and unbox your passion at the UK’s best-known retailer in tech.
#LI-Hybrid


Information :

  • Company : Currys
  • Position : Customer Experience Lead
  • Location : Hybrid work in London
  • Country : GB

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Lead job info - Currys Hybrid work in London above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Lead job info - Currys Hybrid work in London in 17-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 17-04-2024

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